Web chat that becomes an iMessage thread.
Visitor types on your site, gets answered immediately, and the thread continues by text on their phone after they leave. No abandoned chats, no app downloads, no "please hold while we reach out."
First reply on web
Threads continued via text
Lost-context handoffs
Unified inbox for the shop
Where it shows up.
Visitor doesn't finish on the site.
Most chat conversations die when the visitor closes the tab. Clint asks for a phone number in the first reply, then keeps the thread alive over text. The booking still happens, just on the customer's phone.
Repeat customer recognized.
Visitor signs in or matches by phone number. Clint pulls their service history from the CRM and skips the qualifying questions. Booked in two replies.
Spanish, English, whatever.
Customer types in Spanish. Clint replies in Spanish. Tech receives the job notes in English. No translator needed.
How it works.
Drop one line of code.
Or use the WordPress plug-in. Web chat widget appears, branded to match your site.
First reply is real.
Clint answers immediately. Asks for a phone number to continue the thread on text after they leave.
Thread continues over text.
Visitor closes the tab. Their phone gets a text. Same Clint, same conversation, same context.
The questions you should already be answering.
- How many web chats started last week?
- Of those, how many continued by text after the visitor left?
- What percent of web chats turned into booked jobs?